At Identity we are 100% committed to providing all of our customers with a quality product. In the unlikely event, you feel we did not deliver on that commitment then "contact us". We will certainly reprint any job that has a print quality issue.

For obvious reasons, we cannot be responsible 100% for errors on customer supplied or approved artwork. However, we still want to work with you to find a workable solution. Again, "contact us" and tell us your situation. Remember, at Identity you are a real customer and not just an online order number! We will talk to you and find a fair solution that works in your particular situation. We understand that sometimes art errors occur.

Remember, our customers' SATISFACTION is what keeps you coming back. We want you to love us and keep coming back!